FAQs

SociallyGood is a digital marketplace for social change. It brings together Non-Profits, Individuals (Donors, Volunteers), and Corporates (CSR) on the same platform. So, any Individual, Non-Profit or Corporate trying to make a difference in society is welcome to come onboard.

At SociallyGood, we take security and user's privacy very seriously. Industry standard best practices for security are followed, and user data is fully encrypted in transit. We do not share any of your information with 3rd parties and regularly test our systems for compliance.

The SociallyGood logo represents each of us; it’s a Social bee spreading the ‘joy of giving’ all around.

SociallyGood is a platform that encourages social service activities through our offerings. We are registered as a Company (for-profit), with a strong social message that runs through our veins.

Yes, you will need to create a SociallyGood account to donate to a campaign.

SociallyGood supports donations by various methods to suit your needs, including Credit and Debit Cards, Netbanking, UPI and Wallets.

You will receive an acknowledgment of the payment you made with details of the recipient, from SociallyGood, as well as the payment gateway. The history will also be visible in your Karma Profile.

We currently do not support Paypal.

You accumulate good Karma (Karma points) for donating or volunteering for your favourite causes. You will also be allowed to showcase badges and certificates that you earned supporting your favourite causes.

When you pledge a donation, either by cash or cheque, the Non-profit will get in touch with you for further processing.

All the donations made through our platform are completely secure as all the digital assets (Website, Apps, …) provided by SociallyGood are secured with SSL certification and high grades of secure cloud hosting services. Also, all donations are processed through secure third-party payment gateways like “Razorpay” and “Fee Plaza”.

We will be introducing this feature in the upcoming releases. Stay tuned !!

Yes, you can contribute towards a particular campaign multiple times.

Sorry to know. Please contact us here and we will address the issue asap.

No. SociallyGood is completely free for individuals.

Sorry for the inconvenience caused. It is possible that the Campaign has already received the required number of registrations. Please sign up for similar Campaigns.

The Non-Profit might not have approved your logged efforts yet. Please check back after a while. Else, kindly contact the concerned Non-Profit for more information.

Please contact the Non-Profit whose Campaign you volunteered in, for information regarding your certificate of appreciation.

Karma profile gives you the track record of all your volunteer activities along with donations made. It is useful for a student who can use it to showcase or enlist in his academic requirements to meet certain social work hours or mention it in his SOP. From an employee perspective, it becomes easy for the HR/CSR manager to verify the number of hours logged in by an employee for a particular cause. Above all, it is highly satisfying to know your efforts towards Social Good.

You can log your expenses against the Campaign. As a practice, this is best discussed and decided prior to spending.

That’s a wonderful thought. Please contact us here and we will help you take this forward.

You will have to register individually for the Campaign of your interest.

Currently, only Non-Profits can create Campaigns on SociallyGood. We are eager and are earnestly working towards supporting Campaign Creation by Individuals.

Yes, you can delete/deactivate your account, but we will store your data as agreed by you in the Terms and conditions, in case you decide to reactivate your account in the future.

If you are an organization engaged in social service, we are here for you! We welcome Non-Profits across geographies, causes and scale of operations. Trusts, societies, social enterprises, alumni organizations, etc… in general, any organization engaged in serving the society can come onboard SociallyGood.com.

SociallyGood is the first of its kind digital marketplace for social change. We bring together all the stakeholders like Non-Profits, Donors, Volunteers, and Corporates (CSR) on the same platform. Through our multi-channel approach, we assist our customers to sustain relations with Donors and Volunteers for ongoing support. In a nutshell, we bring the marketplace concept alive by providing digital visibility, outreach and engagement at a global level.

SociallyGood aims to serve Non-Profits that are genuinely working for the society, irrespective of their registration status. However, we do have a due diligence process for approval, which may vary according to the documents available.

SociallyGood is a global marketplace for social change. Though we initially started in India, we have a couple of Non-Profits from other countries, and whole-heartedly welcome others to join our platform.

Corporate collaborations are currently initiated by Empanelment requests from the Corporates. However, we do present and showcase all Non-Profits depending on the causes and geographic areas of operation, for every Corporate to choose from.

Definitely! You are most welcome to drop in at our office in Bengaluru, where our team will personally give you a demo of the platform and guide you towards the next steps. However, an online demo is as efficient since we are an online marketplace, and will be able to guide you equally well.

Good news there! You can avail a free trial period of 1 month to explore and get used to the platform. You can then continue by choosing a suitable plan from our flexible subscription options.

All features available in the Basic Subscription Plan will be available during the free trial period. You can upgrade to a LIVE account when you are comfortable with how SociallyGood works.

You will automatically be opted into our Basic Subscription Plan.

No. The subscription charges mentioned are inclusive of all the features listed for the respective package.

The custom solution won't be available in case you downgrade to the Basic Plan.

The organization administrator can upgrade, downgrade or cancel the subscription anytime. You can review your existing plan, choose a different one, or cancel your subscription.

We prefer if the customer makes an online transaction through Netbanking, UPI or Cards, but we do support offline payment through cheque on a need basis.

Onboarding SociallyGood.com is quick and simple. It should take you less than an hour. However, your account needs to be approved before you publish your Campaigns; even this takes one day at max.

SociallyGood is a user-friendly platform and we have made it as simple as possible for you to come onboard and create Campaigns for fundraising, volunteering and others. We encourage all the Non-Profits to create their own Campaigns. We also have a user guide, and training sessions for the same. Do write in to us at support@sociallygood.com if you need further help, and we will be happy to assist.

SociallyGood provides you with a platform to scale your donor-volunteer reach and create visibility. We promote the Campaigns created by you via various channels, including social media. We also encourage you to promote your Campaigns by sharing them through your social media handles or by personally reaching out to Donors and Volunteers. This creates more visibility and helps to sustain relationships with existing donors. We make it convenient for you to promote Campaigns by sending announcement mails, reminder mails, and SMS, as well as, social media sharing through our unique dashboard.

Yes! SociallyGood has integrated the Share option with every Campaigns, with just a single Click leading to Social media channels like Facebook, Twitter, Whatsapp and Linkedin.

SociallyGood provides you a dynamic platform, where we are making it easier for you to run your Campaigns efficiently and scale your reach. We simplify the interface through our multi-channel approach, which makes it easier for you to promote all your campaigns. We give you the opportunity to share your Campaigns on your social media handles and promote your Campaigns through our social media channels. But, we do not directly maintain your social media pages.

Yes, you can run as many Campaigns as you wish, at any given point of time. However, we recommend that you only create and drive the most important ones at any point of time , to ensure each of them receives maximum reach and visibility. In essence, the current focus matters more than the numbers.

The campaigns are featured on the homepage based on their own popularity (No. of Likes and Shares), and are not manually decided by the platform.

Campaigns are active until their end date, and also appear as part of the past Campaigns post the period. This enables better engagement for the Non-Profits with their stakeholders all the time.

The anchor point of SociallyGood.com are the Campaigns created by Non-Profits. Any Campaigns posted earlier will always be visible as “Past Campaigns”, thus showcasing your prior programs too.

Every Non-profit aboard SociallyGood.com has their dedicated space in the form of their Microsite, which showcases your work and your Campaigns. This mandates that you create Campaigns corresponding to your organization only. We would suggest you to refer other Non-profits you know, and we shall get in touch with them.

SociallyGood aims to serve Non-profits irrespective of their registration status. While this allows you to come onboard and create Campaigns, please be informed that the decision to make a donation solely rests with the Donor. However, we would also like to let you know that there are a considerable number of Donors who are not very particular about receiving tax exemption receipts, and donate towards any causes that warm their hearts. Foreign funding mandates FCRA registration.

Yes, the amount will be credited directly to your account. SociallyGood does not take ANY portion of the donation amount as a processing fee. However, we currently support FeePlaza and RazorPay as the payment gateways, with charges of 2.5% and 2% per transaction, respectively.

SociallyGood sends a payment acknowledgement receipt to Donors for every donation made. You will have to personally send 80G receipts to Donors.

Currently we do not support such donations in our Basic plan. However, the Standard and Premium subscription plans have provisions for the same.

SociallyGood is providing you a platform to run and promote your Campaigns efficiently, thereby, scaling your donor reach. With the help of our unique solutions, several Campaigns have been fully funded on our platform. We are striving hard to drive Individuals and Corporates to the platform, so that you take advantage of this opportunity to attract new Donors and sustain existing Donors as well.

With SociallyGood, you keep each and every donation you receive. Reaching your goal is not tied to the funds raised.

If the project raises funds exceeding the funding goal, the amount still gets credited to the Non-Profit only, as their account is directly integrated with payment gateway.

For receiving the donation money, it is mandatory that you are integrated with the payment gateways supported by SociallyGood (currently Fee Plaza, RazorPay). As soon as someone makes a donation, you will have to approve the donation from your end. The amount will then be credited into your account, in T+3 days max.

We are an open platform where any individual can register. We do not carry out any specific verification procedure for individuals. However, we strongly recommend Non-Profits to request as much information as possible from Volunteers and make the best judgement before approving their participation.

SociallyGood currently gives you the facility to auto-generate brief reports, making it simpler for you to prepare the project reports. We do hope to provide project templates and other features in the future.

Yes, of course. We are here to help you do more good with SociallyGood. Do contact us, and we can discuss your requirements, the corresponding costs, and deliver customized solutions.

If you want to leave SociallyGood halfway, no amount will be refunded to you as it is a one time payment for a fixed period of time. However, we encourage you to make the best use of the platform to get results over time.

If you do not choose one of our subscription plans you can continue to use the free Starter Plan. However, choosing one of our subscription plans will give you access to more features which will be beneficial to you in the long run.

No. The subscription charges mentioned are inclusive of all the features listed for the respective package.

The custom solution won't be available in case of a downgrade to the Starter Plan.

The organization administrator can upgrade, downgrade or cancel the subscription at any time. You can review your existing plan, choose a different one, or cancel your subscription.

We prefer the customer to make an online transaction. We currently support Razorpay, PayPal, and UPI payment gateways as the modes of payment.

With SociallyGood, you can discover the Non-Profits working in your geographical area in the causes you want to support, and engage your employees in the same. Beneficiaries directly share their feedback about a Campaign thus helping you to assess the impact of your CSR program.

SociallyGood welcomes Corporates across geographies and sectors. Our doors are always open for Corporates who are socially responsible in their efforts and work for the greater good, not just at home but globally. These include and may not be limited to PSUs, Private Firms, SMEs and so on.

Corporates can carry out the following activities on SociallyGood platform:

    Empanel Non-Profits of your interest and collaborate with them to carry out varied CSR activities
    Engage your employees by utilizing their time and skills in Volunteer Matching campaigns
    Engage your employees in Donation Matching campaigns

Yes, there is a subscription fee to access SociallyGood platform. But we do provide a one-month free trial period without credit card for our clients. Currently we provide two subscription plans - Standard and Premium. Please visit here to access more information about the plans. You can pick the plan that best suits your requirement.

Our subscription plans are a blend of various features, and the respective subscription plan mentions the price for all of them, without any additional cost.

Yes, we do have a list of credible Non-Profits actively using our platform. However, if you want to collaborate with a Non-Profit that is not included, you can get in touch with us and we will work towards getting them onboard.

In case you do not find the Non-Profit that you want to collaborate with, please feel free to reach out to us at support@sociallygood.com with the Non-Profit details. Our team will invite the Non-Profit to onboard. Once the Non-Profit is onboarded, our team will notify you on the same.

At SociallyGood, we do have a due diligence process for approval, before the Non-Profits come onboard. We will also be enabling community rating features in the near future, where other Non-Profits, Individuals Donors and Volunteers, and Corporates can rate the Non-Profit. Provisions for the Non-Profit to share their certifications will also be made.

SociallyGood provides various modes of payment to suit your needs, including Credit and Debit Cards, Netbanking, UPI and Wallets.

If you want to leave SociallyGood halfway, no amount will be refunded to you as it is a one time payment for a fixed period of time. However, we encourage you to make the best use of the platform to get results over time.

Yes, you can delete/deactivate your account, but we will store your data as agreed by you in the terms and conditions for future use, if you decide to reactivate your account.

The organization administrator can upgrade, downgrade or cancel the subscription anytime. You can review your existing plan, choose a different one, or cancel your subscription.

All the features mentioned in our Starter Plan will be available during the free trial. However, for a more satisfying user experience and features you can always upgrade to our paid subscription plans.

If you do not choose one of our subscription plans you can continue to use the free Starter Plan. However, choosing one of our subscription plans will give you access to more features which will be beneficial to you in the long run.

Yes of course. We are here to help you do more good with SociallyGood. Do contact us, and we can discuss your requirements and deliver customized solutions.

We currently support Razorpay, PayPal, and UPI payment gateways. SociallyGood does not take ANY additional charges other than the subscription fee.

Your organization admin can upgrade, downgrade or cancel the subscription anytime. You can review your existing plan, choose a different one, or cancel your subscription.

The custom solution won't be available in case of a downgrade to the Starter Plan.

We prefer the customer to make an online transaction. We currently support Razorpay, PayPal, and UPI payment gateways as the modes of payment.